Dec 10, 2011

Re: Ben Hyde-Letter of Commendation

Dear Mr. Mrs. Horstmeyer,

In 2005 I purchased a Saab convertible from you for my wife.

We have been most satisfied customers since our purchase. We have

been most loyal and you have performed all factory recommended

maintenance and all oil changes and miscellaneous repairs.

This last week Sue was in for an oil change and a problem arose

with our grandson and his car. Ben Hyde, your service adviser, was

most courteous and helpful. He went out of his way to help us at our

time of need. Our grandson called my wife to bring him gas. He had

run out of gas and was stranded on the Norwood Lateral. Once Ben

heard of her predicament, he found a gas can in the shop and personally

went to a gas station and filled it up and brought it back for Sue He was

concerned, since it didn't have a cap, that it would spill in her car. He

taped the opening, gave her a funnel and put them in a box so if there

was any spillage her car would be protected. In addition to being a good

Samaritan, he truly demonstrated care and concern for his customer.

You can be proud of your service department and your caring

outstanding service advisors, like Ben Hyde.

Sincerely,

AJ

I am glad to tell you that the 2011 9-5 we purchased from you is performing very well. I even drove through the snow storm that hit New England in October. The car handled the treacherous road conditions admirably. 

As you know, our current Saab is our fourth vehicle purchased through your dealership.  We would certainly consider purchasing a fifth, if and when circumstances allow.

NF

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Dec 2, 2011

Hi AJ.

 Thanks for the nice note.  We really have been enjoying the convertible.  We were able to get out 4 times with the top down!  The car is so much fun and so easy to drive.  I have even used the paddle shifters a couple of times.  My first car was a 1965 mustang 3 speed so it kind of takes me back to my youth!

RM


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April 10, 2010

Just Saab of Dayton

Dear Mr. Conley:
I just wanted to express how impressed I was with, not only the knowledge you and Chad have
with the vehicles, but your overall professionalism as well.
My experience in buying my 2006 9-3 Sport Combi was, BY FAR, the best I've ever had in
purchasing a vehicle. At no point did I feel pressured to purchase anything as you truly cared in
what I was looking for in a vehicle that fit my needs.
You provided me necessary information about the vehicle, and with this being a pre-owned item,
showed me the detailed maintenance information so I could buy it with the confidence that this
was a well maintained machine. All the information provided allowed me to learn about the
Saab brand, as I had no knowledge of them prior to this purchase.
The next time I'm in the market for another vehicle, this will be the very first, and possibly the
only, place I will come.

Keep up the good work and the smiling faces.
Sincerely,
SM